Business Continuity Plan

Business Continuity and Carrier COVID 19 Information

During these unprecedented times, the insurance industry is dealing with new disruptions and unanticipated challenges. But despite this unsettled and anxious environment, there is a silver lining. As a society, we are working together to protect and support those who need it most. It’s a commitment that we in the industry make every day to our clients. As we move into uncharted waters caused by the spread of the COVID 19 virus, the daily lives of every American will have a level of uncertainty. We as an industry need to work together to continue to provide what we do best – provide certainty to our clients and their families.

At Total we understand the changing times and are planning to be there for you. Total Financial has always treated our employees and agents as family. Now more than ever that statement is true. We are committed to make sure we are doing everything during this unprecedented period to protect both our agents and our employees.

Total Financial will remain operational during this time of need for you and your clients. Over the past few weeks we have been preparing our staff to have the equipment to work from home to serve your needs. Our employees will have access to their computers and phones and will be available to support you in any way. Please be patient with us as our team members and their families make this change.

Here are a few key changes that you need to be aware of:

1. Please do not mail or send checks to Total Financial. Send them directly to the carrier with an emailed copy to us.
2. Email all applications, informal inquiries, delivery requirements and all related paperwork to your case manager.

Our website will be updated constantly with new information on business processing and key carrier news.

You can be certain that we are here for you should you need an illustration, case update or just someone to talk to. These uncertain times will pass. No one knows just how long, but we will move on from it. All of us will come out stronger for it as we band together as a society to protect what we love. Please take care of yourselves, families and loved ones and know that Total Financial is here for you.